Use this procedure when you have already configured the SSL VPN service on an IP Office system and need to modify the password for the SSL VPN service.
Perform this procedure from the Avaya IP OfficeWeb Manager interface at the customer site.
Before you begin
Before you begin, you must have the following information:
the SSL VPN service name
the account name used for authenticating the SSL VPN service when connecting with the AVG.
You can use the System Status Application (SSA) to find the SSL VPN service name and the account name. For more information, see Viewing the tunnel status.
You must also reset the password for the SSL VPN service on the RADIUS server.
Procedure
Select Tools > On-boarding.
The On-boarding dialog box displays.
Click Modify.
A browser opens and navigates to the Avaya web site.
Log in to the web site.
The IP Office Remote Connectivity / Password Management page displays.
Click Existing IP Office SSL VPN Remote Connectivity.
Select Password Reset.
The default SSL VPN service name displays.
Ensure that service name that is displayed matches the name of the SSL VPN service for which you want to reset the password. If the default service name does not match, enter the service name,
Enter the SSL VPN account name.
Click Submit.
Select whether you want to receive the updated on-boarding file by email, or whether you want to download the updated file and follow the prompts on the screen.
When you have either downloaded or received the updated on-boarding file, save it to your local system.
Browse to the location where you saved the on-boarding file and click Upload on the Web Manager interface.
A message displays to confirm that the on-boarding file has installed successfully.
Next Steps
After you have reset the password, confirm that the SSL VPN service has successfully reconnected with AVG by following the procedure Viewing the tunnel status.
