Upgrading IP Office remotely

Last Updated : Dec 21, 2012 |

You use the SSL VPN tunnel to upgrade the IP Office system from the service provider site. This feature is available when you upgrade a Release 8.1 system to a higher software version.

When you use Manager through the SSL VPN tunnel, automatic discovery of IP Office systems is not supported.

Perform this procedure at the service provider site, using the Manager interface installed on the service agent server. If you are configuring a Server Edition system, use IP Office Manager for Server Edition mode.

Before you begin

At the service provider site, the IP Office Admin DVD containing the new software version must be installed on the Service Agent PC.

The SSL VPN tunnel must be in service, and you must have the following information:

  • the IP address of the SSL VPN tunnel

Procedure

  1. Select File > Preferences > Discovery.
  2. In the IP Search Criteria field, enter the IP address of the SSL VPN tunnel and click OK.
  3. Select File > Advanced > Upgrade.

    The Upgrade Wizard displays.

    Note:

    If a dialog box displays and prompts you to open a configuration file, click Cancel and proceed with this step. You do not need to open a configuration file before you perform an upgrade.

  4. In the Unit/Broadcast Address field, enter the IP address of the SSL VPN tunnel and click Refresh.

    Do not enter a broadcast address. Broadcast addresses are not supported for remote upgrades over an SSL VPN connection.

  5. Click a checkbox to select the system that you want to upgrade and click Upgrade.

    After the upgrade completes, IP Office reboots and the SSL VPN service automatically reconnects.