Troubleshooting the SSL VPN service

Last Updated : Dec 21, 2012 |

You can use information captured by SysMonitor to troubleshoot connectivity issues. SysMonitor captures information that can help to troubleshoot issues when the SSL VPN service does not connect with the AVG and the System Status Application (SSA) does not provide enough information to identify the root cause of the failure.

Use this procedure to collect information only when requested by technical support personnel.

Procedure

  1. Select Start > Programs > IP Office > Monitor.

    The SysMonitor application connects to the IP Office server and displays a system log.

  2. Select Filters > Trace options and click the VPN tab.
  3. In the SSL VPN area, select the filters specified by technical support.
  4. Click OK

    The SysMonitor log lists the activity for the SSL VPN service under the name that you configured for the service.

Related information
Monitoring the SSL VPN service
SysMonitor output descriptions