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Deploying Avaya IP Office™ Platform SSL VPN Services
Monitoring and managing the IP Office system
When the SSL VPN service is connected, you can monitor the IP Office system remotely through the tunnel. You can also manage and upgrade the IP Office system remotely. The SSL VPN service allows you to use thick applications and web-based applications as if they were directly connected to a local LAN interface. This section provides information about the supported applications and how to use them.
Monitoring tools
You can use the following tools to monitor the IP Office system remotely:
System Status Application (SSA): The System Status Application is a diagnostic tool that you can use to monitor the status of IP Office systems. SSA reports real-time and historical events as well as status and configuration data.
SysMonitor: The SysMonitor application displays operating information about the IP Office system. It can capture the information to log files for analysis.
Management tools
You can use the following tools to manage, upgrade, and configure the IP Office system remotely:
IP Office Manager: An administrative application that allows you to configure system settings for IP Office Essential Edition systems.
IP Office Manager for Server Edition: When you launch IP Office Manager, you can choose to open a configuration using IP Office Manager for Server Edition mode. This mode allows you to administer Server Edition servers and expansion systems.
IP Office Basic Edition – Web Manager: a browser-based tool that allows you to configure system settings for IP Office.
Fault reporting
You can use the SSL VPN service to send system faults to a remote fault management server located at the service provider site where the AVG is installed. You can set event filters to determine which faults are reported, and configure the destinations where faults are sent.
For information about fault reporting, see Configuring alarm notifications
Operating modes
The tools that you can use to monitor and manage the IP Office system remotely depend on the operating mode that you use. The following table lists the tools that are supported in each mode.
Tools |
Operating mode |
|||
|---|---|---|---|---|
Essential Edition |
IP Office Server Edition |
Server Edition Expansion System |
Basic Edition |
|
SSA |
 |
|
|
|
SysMonitor |
|
|
|
|
Manager (Simplified) |
— |
— |
— |
|
Manager (Standard) and IP Office Manager for Server Edition |
|
|
|
— |
Web Manager |
— |
— |
— |
|
Fault reporting |
|
|
|
|