Use this procedure to configure an auto attendant. The auto attendant allows you to access into the IP Office system from an internal or external phone number and use a menu system to enable or disable the SSL VPN service.
If you are using Avaya Voicemail Pro, you must configure a module for assisted transfer before you begin this procedure. For more information, seeVoicemail Pro Administration (15–601063).
About this task
In this procedure, you create an auto attendant, and then map incoming calls to the auto attendant. This example uses 0 to enable the SSL VPN service and 1 to disable it, but you can assign these functions to any key on the dialpad.
Procedure
Select one of the following options:
If you use Embedded Voicemail, select Auto Attendant in the navigation list.
If you use Voicemail Pro, begin this procedure at step 12.
Right-click and select New.
In the Name field, enter the name for the auto attendant.
Select the Actions tab.
Select the entry for the 0 key and click the Edit button.
From the Action list, select one of the following options:
Select Normal Transfer transfer.
Select Transfer.
In the Destination list, type the short code that you configured to enable the service and click OK.
Select the entry for the 1 key and click the Edit button.
From the Action list, select one of the following options:
Select Normal Transfer transfer.
Select Transfer.
In the Destination list, type the short code that you configured to disable the service and click OK.
Click the Save icon to save the configuration changes.
In the navigation list, select Incoming Call Route.
On the Standard tab, set the Bearer Capability field to Any Voice.
In the Line Group ID list, select the line that you want to use for enabling and disabling the SSL VPN service.
Select the Destination tab.
Choose one of the following options:
If you use Embedded Voicemail, select the auto attendant that you configured from the Destination list.
If you use Voicemail Pro, type VM:<name> in the Destination list, where <name> is the name of the Voicemail Pro module.
Click OK.
Click the Save icon to save the configuration changes.
Next Steps
You can record prompts for the auto attendant. For more information about recording prompts, see the documentation for your voicemail system. If you are using Embedded Voicemail, see theEmbedded VoicemailInstallation Guide. If you are using Voicemail Pro, seeVoicemail Pro Administration.
