Thresholds are preconfigured values used for identifying and highlighting abnormal data in views. You can use thresholds to determine the lower and upper end of the range for a measure and specify levels between the lower and upper ends. For example, you can assign distinct colors for measures below, within, or above the normal range.

A Supervisor Reporting Dashboard can use thresholds to highlight the high volume of waiting calls that require immediate attention. For example, the dashboard can use one color to highlight calls that have been waiting for more than 10 minutes, another color to highlight calls that have been waiting for more than five minutes, and one more color to highlight calls that have been waiting for less than five minutes.

Supervisors can create private threshold classes available only to them. Administrators can generate public threshold classes available to all users.

Supervisors can clone the threshold classes, which are private by default. Administrators can clone threshold classes and make them public. You can apply thresholds to table and billboard views and add up to five thresholds for each measure.