Avaya Workspaces enables an administrator to configure the behavior of the Start work button for all agents. With this setting, administrators can enable agents to start their work in the ready or not-ready state.

To enable this feature, an administrator must set the Enable Start Work button to True in System Manager. This attribute is available in the UnifiedAgentController (UAC) service attributes. You can use this button to turn the Start Work feature on or off globally.

By default, Avaya Workspaces sets the agent state to ready when an agent begins work.