Agents can use the Avaya Workspaces for Avaya Oceana® Customer History widget to search and view customer history details.
Based on the search criteria, the widget displays all previous interactions with a customer, except voice history details. Agents can use a combination of search parameters to get the desired results. For example, to search, agents can use a combination of date, customer email, subject, and To address.
Note:
The And operator connects the search parameters; hence, different combinations of the same parameters display the same result. For example, the results for To Address and Date are the same as those for Date and To Address.
