An administrator can perform upscaling of a cluster in Avaya Analytics™ to accommodate changes to the existing configuration. Upscaling is increasing the VMware node resources for the Avaya Common Services cluster by allocating additional CPU, memory, and disk storage.
Avaya Analytics™ supports upscaling from release 4.3 onward. Customers who use an older release must upgrade to Avaya Analytics™ 4.3 to perform an upscale. Avaya Analytics™ upscaling supports the following:
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Increasing the active agent count for Avaya Analytics™ without redeploying the Avaya Analytics™ application.
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Adding capacity to deploy new features such as asynchronous messaging, real-time routing service group reporting, and historical agent trace reporting without impacting the deployed applications.
The administrator can use the deployment spreadsheet to manage the upscaling process. The spreadsheet pre-calculates the additional CPU, memory, and disk storage requirements based on the updated configuration.
