Canned real-time dashboards and views in Avaya Workspaces

Last Updated : Nov 24, 2022 |
Prolog information
Metadata
Keywords:
The Avaya Workspaces supervisor reporting dashboard includes several default dashboards that all users can view. Avaya Analytics™ provides real-time data for your dashboards. The table lists the default dashboards and their views:
Real-time reports
Dashboard
Description
Agent Performance
This dashboard contains the following views:
  • Agent Status tabular display
  • Agent Behaviour tabular display
  • Agent bar chart
Contact Summary
This dashboard contains the following views:
  • Contacts Waiting in Queue Billboard
  • Contacts Abandoned from Queue Billboard
  • Contacts Offered Billboard
  • Contacts Answered Billboard
  • Contacts at Agents Billboard
  • Contacts Transferred to Service Billboard
  • Contacts Transferred to Agent Billboard
  • Contacts Consults Billboard
  • Contacts Holds Billboard
  • Contacts Deferred Billboard
  • Contacts Conference Billboard
  • Contacts Completed Billboard
Routing Performance Summary
This dashboard contains the following views:
  • Service Distribution tabular display