Watson Adaptor is an adaptor plug-in deployed with the BotConnector. The Watson integration feature provides improved integration with Oceana Chat for custom chatbot functionality and provides the following:
The Watson adaptor to customize the virtual Agent sender name for all chatbot messages.
Ability to reconnect to the existing chat session after a page refresh or navigation.
Enables a chat session to continue as a consumer navigates the customer website.
Ability to disable default escalation methods such as Timeout and Max Messages. This gives the Watson adaptor full control during escalation.
To achieve integration, you can extend the existing APIs and deploying a custom chatbot adaptor with Oceana. There is no out-of-the-box functionality delivered with this feature. Custom development on the chatbot adaptor and chat client is required to integrate the chatbot.
The API extension provides the ability to pass custom data between the chatbot adaptor and customer chat client, enabling the development of custom chatbot features such as menu-driven chat. Custom data are provided to the desktop client after escalation and are available for custom widgets.
