Avaya Oceana® components

Last Updated : Jan 16, 2022 |
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The following are the high-level components of Avaya Oceana® that are essential for successful deployment of Avaya Oceana®:
  • Avaya Workspaces
  • Avaya Analytics™
  • Avaya Control Manager
  • Avaya Breeze® platform that consists of a set of core multicenter components deployed on different clusters
  • Avaya Oceana® Clusters
    • Avaya Oceana® Cluster 1
    • Avaya Oceana® Cluster 2
    • Avaya Oceana® Cluster 3
    • Avaya Oceana® Cluster 4
    • Avaya Oceana® Cluster 5
  • Avaya Aura® components
    • Avaya Aura® Communication Manager
    • Avaya Aura® System Manager
    • Avaya Aura® Session Manager
    • Avaya Aura® Call Center Elite
    • Avaya Aura® Application Enablement Services
  • Voice Self Service
    • Avaya Experience Portal
    • Avaya Aura® Call Center Elite
    • Orchestration Designer
    • Application Server
  • Outbound (optional)
    • Avaya Proactive Outreach Manager
  • Web Voice and Web Video (optional)
    • Avaya Aura® Web Gateway
    • Avaya Aura® Device Services
    • Avaya Aura® Media Server
  • Supporting components
    • Customer Web Server for Chat
    • Email Exchange Server
    • Avaya Automated Chat for BotConnector
    • Avaya Messaging Automation
    • SMS Gateway
    • Omnichannel Windows Server to install the Omnichannel software
    • Omnichannel Database
    • External Data Mart (EDM) Database
    • Customer Relationship Management (CRM)
    • Avaya Workforce Engagement Select
    • Avaya Experience Platform™ (Public Cloud Workforce Engagement)