Channel identifiers and contact dispositions

Last Updated : Dec 06, 2020 |
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Channel identifiers

The following table lists the valid channel identifiers in a context in the UUI:
Identifier
Description
VO
PSTN Voice
WV
Web Voice
VI
Video

Contact dispositions

The following table lists the valid contact dispositions in a context in the UUI:
Disposition
Description
N
New call
E
Escalation
C
Callback
T
Transferred call

Context format

The following is the format of a context in the UUI:
<20 or 22 digit context id>,<2 digit channel identifier>,<1 digit contact disposition>
For example, v6miVjRqTWqQJEF8fpRyLA,VO,N.
In this example:
  • v6miVjRqTWqQJEF8fpRyLA specifies the context ID.
  • VO specifies the PSTN Voice channel.
  • N specifies a new call.