Training

Last Updated : Dec 22, 2022 |
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The following courses are available for the Avaya Oceana® program.
Sales Credentials
Course code
Course title
Course duration in hours
Delivery type
APSS – 1202 Avaya OneCloud™ CCaaS Sales
41511W
Selling Avaya OneCloud™ CCaaS Solutions
0.75
Web-based Training
41551T
Avaya OneCloud™ CCaaS Sales Specialized Test
1.0
Web-based Training
ALCC –2005 Avaya Multiexperience Solutions Sales (ALCC-2005)
41710W
The Avaya OneCloud™ Contact Center Automated Story
0.50
Web-based Training
41411W
Selling Avaya Oceana®
0.75
Web-based Training
41401W
Selling Avaya Analytics™
0.50
Web-based Training
41481W
Avaya Oceana® ROI for Sales
0.50
Web-based Training
41770W
Avaya Experience Portal and Proactive Outreach Manager (POM) for Sales
0.25
Web-based Training
Pre-Sales Design
Course code
Course title
Course duration in hours
Delivery type
ACDS – 3480 Avaya Oceana® Solution Design
34211W
Avaya Oceana® Overview for Design
0.75
Web-based Training
34811W
Designing the Avaya Oceana Solution Part 1 of 3
1.0
Web-based Training
34821W
Designing the Avaya Oceana Solution Part 2 of 3
1.0
Web-based Training
34831W
Designing the Avaya Oceana Solution Part 3 of 3
1.0
Web-based Training
34801X
Avaya Oceana® Solution Design Exam
1.50
Exam
ALRI-7001 Avaya Oceana® Product Release Information Collection
39001W
Avaya Oceana® R3.8 with Breeze Snap-ins Details for Pre-Sales
1.0
Portable Document Format (PDF)
39020W
Avaya Breeze® Snap-ins for Avaya Oceana Details for Pre-Sales
1.0
PDF
Technical Services Partner Credentials
Course code
Course title
Course duration in hours
Delivery type
ACIS – 7495 Avaya Oceana® Solution Implement
74150V
Integrating Avaya Oceana® Core and Workspaces
40.0
Virtual Instructor-Led Training
74950X
Avaya Oceana® Solution Integration Exam
1.50
Exam
ACSS-7497 Avaya Oceana®
74550V
Supporting Avaya Oceana®
24
Virtual Instructor-Led Training
7497X
Avaya Oceana® Support Exam
1.75
Exam
74360W
Installing Avaya Analytics™ for Oceana®
1.5
Web-based Training
Pre-requisite Courseware
Course code
Course title
Course duration in hours
Delivery type
77900W
Avaya Control Manager Training Bundle (5 courses 21900W, 77910W, 77920W, 77930W, 77940W)
5.50
Web-based Training
70160W
Avaya Breeze® Implementation and Support
30.0
Web-based Training
End User, Programmer, Administration
Avaya Learning Center
Course code
Course title
Course duration in hours
Delivery type
Vanity Link for Attachment
ALEU-5002 Avaya Oceana® End-User Training
24020W
Using Avaya Workspaces for Avaya Oceana® - Agent
1.0
Web-based Training
https://www.avaya.com/oceana-agent
24040W
Using Avaya Workspaces for Avaya Oceana® - Supervisor
1.0
Web-based Training
https://www.avaya.com/oceana-supervisor
ALUC-4001 Avaya Breeze® Client SDK
2410W
Customer Communications and Apps with Oceana® for Developers
3.0
Web-based Training
ASDC-0010 Avaya Workspaces® Framework
24150W
Customizing the Avaya Workspaces® Framework
3.0
Web-based Training
24150T
Avaya Workspaces® Framework R3 Test
1.0
Online Test
ASAC-0005 Avaya Oceana® Administration
21160W
Avaya Oceana® Fundamentals
0.5
Web-based Training
24300V
Administering Avaya Oceana® R3 Omnichannel
40.0
Virtual Instructor-Led Training
Attached with the sale
2430T
Administering Avaya Oceana® R3 Online Test
1.0
Online Test
24320W
Administering Avaya Oceana® - Basic
2.5
Web-based Training
https://www.avaya.com/Oceana-admin
ASAC-0031 Avaya Analytics™ R4 for Oceana® Administrator
24380T
Administering Avaya Analytics1M R4 for Oceana8 Specialized Test
1.0
Online Test
Other Miscellaneous Courseware
Course code
Course title
Course duration in hours
Delivery type
Vanity Link for Attachment
ALCC-0001 Avaya Workforce Optimization Select Integration with Avaya Oceana® Workspaces
7014W
Integrating Avaya Workforce Optimization Select with Avaya Oceana® Workspaces
3.0
Web-based Training
7014A
Avaya Workforce Optimization Select with Avaya Oceana® Workspaces Integration Assessment
1.0
Assessment
71610W
Integrating POM with Avaya Oceana®
1.0
Web-based Training