Avaya Workforce Engagement Select integrates with Avaya Oceana® so that Avaya Workspaces supervisors or agents can access the call recording features of Avaya Workforce Engagement Select.

Avaya Workspaces displays Avaya Workforce Engagement Select widgets to provide controls to playback, start, pause, and resume recording an in-progress interaction. The integration also provides features such as multichannel recording, live monitoring, quality management, and performance management.