Avaya Workspaces provides screenpops to agents. With screenpops, agents can access external webpages to complete their tasks, such as accessing external websites to see current currency exchange rates.

When agents click the Screenpop icon, they can view the Screenpop widget. The Screenpop widget displays external web content to help an agent complete the customer interaction. Avaya Workspaces blocks content sourced from external, non-secure sources and does not display such content. In addition, you can configure Screenpops to be available for any interaction type.

This feature applies to agents and supervisors for all channels.