The Avaya Oceana® Supervisor Reporting Dashboard provides real-time reporting capabilities. Supervisors use Avaya Workspaces to run real-time reporting dashboards that monitor up-to-date statistics for their contact center and resources.

The Supervisor Reporting Dashboard provides real-time visibility into call activity, enabling supervisors to quickly identify and address potential problems. For example, supervisors can use the dashboard to see how many calls are waiting in a queue, how long agents take to answer calls, and how many calls each agent handles.

The Supervisor Reporting Dashboard provides real-time data for the dashboards. Avaya Analytics™ collects call and agent data from all aspects of the contact center, analyzes it, and presents it in a way that is easy for supervisors to understand.

The Supervisor Reporting Dashboard is a tool for supervisors to improve the performance of their contact center. It enables them to quickly identify and address potential problems, improve agent productivity, and provide better customer service.