Avaya Breeze® platform provides a virtualized and secure application platform where workflow developers and Java programmers can develop and dynamically deploy advanced collaboration capabilities. These capabilities extend the power of Avaya Aura®. Customers, business partners, and Avaya developers can use the Avaya Breeze® platform to deploy snap-ins.
Avaya Breeze® platform provides the following:
Unified Communications, Contact Center customers, and Business Partners can deliver capabilities using the skill sets of enterprise and cloud application developers.
A robust Software Development Kit (SDK) with an easy-to-use API. Developers need not understand the details of call processing to develop new capabilities.
A Collaboration Bus that snap-ins can leverage capabilities through a point-to-point model and publish or subscribe to messaging patterns.
A Common Data Manager framework that snap-ins can use to access common information stored on System Manager.
Connector snap-ins that provide access to email and conferencing host applications.
Zang call connector to interact with Zang.
Tools that log and monitor operations and provide troubleshooting support.
Avaya products such as Avaya Oceana®, Avaya Engagement Designer, Avaya Aura® Presence Services, and Avaya Context Store are powered by the Avaya Breeze® platform.
With the Avaya Breeze® platform, you can:
Develop the snap-ins without developing the platform to deploy and invoke snap-ins.
Perform the following operations:
Intercept calls to and from the enterprise.
Redirect calls to an alternate destination.
Block calls and optionally play an announcement to the caller.
Change the caller ID of the calling or called party.
Place an outbound call for playing announcements and collecting digits.
Use web services for added functionality.
Make web pages and web services available for remote browsers and applications.
Add or replace trust and identity certificates for increased security.
Create custom connectors that provide access to an external application or service.
