Upgrade and migration paths

Last Updated : May 02, 2025 |
Prolog information
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Avaya Oceana® supports the following migration paths:
From release
To release
Considerations
3.8.1.1
3.10.0.1
See Migrating Avaya Oceana® document.
3.8.2
3.10.0.1
3.9
3.10.0.1
3.10
3.10.0.1
To upgrade the other Avaya products that are involved in Avaya Oceana®, see the respective upgrade document of each product.
Avaya Analytics™ supports the following migration paths:
Note:
Avaya Analytics™ 4.3 Patch3 is supported with Avaya Oceana® 3.10.0.1. You can upgrade or migrate to Avaya Analytics™ 4.3 Patch release.
From
To
Considerations
Avaya Analytics™ Release 3.7.0.2 patch 2
Do the following steps:
  1. Migrate to Avaya Analytics™ release 4.2
  2. Upgrade to release 4.3
You can find patch-related information on the Avaya Support site.
For upgrading from Avaya Analytics™ Release 4.2 to Release 4.3, refer to Upgrading Avaya Analytics™ chapter in Deploying Avaya Analytics™ for Avaya Oceana® guide.
Avaya Analytics™ Release 4.0.0.1 latest patch
Do the following steps:
  1. Migrate to Avaya Analytics™ release 4.2
  2. Upgrade to release 4.3
Avaya Analytics™ Release 4.1.0.1 latest patch
Do the following steps:
  1. Migrate to Avaya Analytics™ release 4.2
  2. Upgrade to release 4.3
Avaya Analytics™ Release 4.1.1.0 latest patch
Avaya Analytics™ Release 4.3
See Upgrading Avaya Oceana® guide for migration procedure.
Avaya Analytics™ Release 4.1.2.0 latest patch
Avaya Analytics™ Release 4.3
Avaya Analytics™ Release 4.2
Avaya Analytics™ Release 4.3

Moving from CC Elite to Oceana

Customers who already have Avaya Aura® Communication Manager and Avaya Aura® Call Center Elite can move a portion or all of the resources to Avaya Oceana®.

Extensibility

Apart from the Avaya Breeze® platform-based snap-ins, the solution provides a number of Oceana-related snap-ins. For example, Avaya Work Assignment, Avaya BotConnector Snap-in, and Avaya Co-Browsing Snap-in and components such as Avaya Context Store and Avaya Engagement Designer. These snap-ins and components provide their own SDKs for integrating into the customers' environment. For more information, see http://www.avaya.com/BreezeDeveloper and https://www.avaya.com/en/partners/devconnect/.