The following are the limitations of the Second Chance IVR:
Supports single-step transfer
Supports PSTN Voice to a PSTN Voice agent
No support for Web Voice, Web Video, or PSTN Voice to a Browser-only agent.
Requires Communication Manager and Application Enablement Services 7.1.3, 8.0, or later version to ensure the retention of UUI data on a CTI-initiated single-step transfer
