Avaya Oceana® supports service-level configuration of thresholds for Channels and Named Services in Avaya Control Manager.

In Avaya Control Manager, you can configure thresholds for Channels and Named Services from the SLA Threshold Management page.

Thresholds for Channels are defined in Unified Collaboration Administrator (UCA) and can be configured in Control Manager. When you configure existing thresholds, data is synchronized between Control Manager and UCA.

Thresholds for Named Services are defined in the Work Assignment Portal. You can create new thresholds or configure existing thresholds for these Named Services in Control Manager. When you create or configure thresholds, data is synchronized between Control Manager and UCA.

On the SLA Threshold Management page, you can delete the thresholds for Named Services created using this page, but not the Channels.

Avaya Analytics™ can report against service level targets. Avaya Analytics™ receives the threshold values from Avaya Oceana® and creates a wait time measure reported in Routing Service real-time reports.