Voice Self Service overview

Last Updated : Apr 18, 2019 |
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In Avaya Oceana®, you can use any of the following components for Voice Self Service:
  • Avaya Experience Portal
  • Avaya Aura® Call Center Elite
These components provide an Interactive Voice Response (IVR) front-end for voice calls in Avaya Oceana®.
If you choose Experience Portal for Voice Self Service, you use:
  • Orchestration Designer to create custom voice applications by importing the sample application source code and using it as a starting point.
    Orchestration Designer is an Eclipse plug-in that you can use to create applications for Experience Portal.
  • Application Server to deploy Experience Portal Self Service Application.