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Find answers to your technical questions and learn how to use our products
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Library
Avaya Links
Avaya Support Site
Avaya Learning
Blogs
Videos & Podcasts
Knowledge base
Report Product bugs
English
Deutsch
English
Español (México)
Français
Français (Canada)
Italiano
Magyar
Nederlands
Polski
Português (Brasil)
Română
Русский
עברית
العربية
中文（简体）
中文（繁體）
日本語
한국어
Using Avaya Analytics™ Reports for Avaya Oceana®
Table of Contents
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Legal
Introduction
Purpose
New in this release
Overview
Avaya Analytics™ overview
Historical reports overview
Avaya Analytics™ concepts
User roles
Subscription of reports
Getting Started
Logging on to Avaya Analytics™
Avaya Analytics™ home page field descriptions
Shared Reports page field descriptions
Standard Historical Reports page field descriptions
Reports page field descriptions
Daily page field descriptions
Reports page field descriptions
Monthly page field descriptions
Reports page field descriptions
Call Profile page field descriptions
Configuring the default landing page
Configuring the default language
Configuring the default time zone
Configuring the number of columns and rows in a grid
Configuring email addresses
Changing the user's password
Real-time reports
Real-time reports overview
Managing historical reports
Historical reports overview
Historical reports summary
Historical reports summary overview
Account by Agent Summary
Agent By Routing Service
Agent Configuration
Agent Login/Logout Summary
Agent Not Ready By Reason Code
Agent Performance
Agent Performance Summary
Agent Performance Top 5 and Bottom 5
Agent Compare
Agent Behaviour
Agent Trace
Contact Center Performance Summary
Engagement
Contact Detail Summary
Messaging Engagement Summary
Routing Service Summary
Supervisor
Supervisor Activity
Supervised Agent Activity
Supervised Agent Compare
Time Series
VDN Summary
Historical reports daily summary
Historical reports daily summary overview
Account by Agent Daily Summary
Agent By Routing Service Daily
Agent Not Ready By Reason Code Daily
Agent Performance
Agent Performance Summary Daily
Agent Performance Top 5 and Bottom 5 Daily
Agent Compare Daily
Agent Behavior Daily
Contact Center Performance Summary Daily
Routing Service Summary Daily
Supervisor Daily
Supervisor Activity Daily
Supervised Agent Activity Daily
Supervised Agent Compare Daily
Time Series Daily
VDN Summary Daily
Historical reports monthly summary
Historical reports monthly summary overview
Account by Agent Monthly Summary
Agent By Routing Service Monthly
Agent Not Ready By Reason Code Monthly
Agent Performance
Agent Performance Summary Monthly
Agent Performance Top 5 and Bottom 5 Monthly
Agent Compare Monthly
Agent Behavior Monthly
Contact Center Performance Summary Monthly
Routing Service Summary Monthly
Supervisor Monthly
Supervisor Activity Monthly
Supervised Agent Activity Monthly
Supervised Agent Compare Monthly
Time Series Monthly
VDN Summary Monthly
Call Profile reports
Call Profile reports overview
Enhanced Call Profile reports
Call Profile Abandoned
Call Profile Active Time Duration
Call Profile Answered
Call Profile Waiting in Queue
Resources
Documentation
Finding documents on the Avaya Support website
Avaya Documentation Center navigation
Training
Support
Using the Avaya InSite Knowledge Base
Home
Using Avaya Analytics™ Reports for Avaya Oceana®
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Last Updated :
Aug 27, 2026
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Getting Connected
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