Recovering a campaign

Last Updated : Jul 01, 2025 |

Procedure

  1. Stop the campaign from Supervisor Dashboard.
  2. Redial the trapped records.
    1. Log in to the POM server as a root user, preferably Primary EPM of the newly active Data Center-2.
    2. On the command prompt, type the following commands:

      cd $POM_HOME

      cd bin

      ./geoCampaignHelper.sh

    3. Select Option 1- Update Stucked Campaigns.
    4. From the list of running jobs displayed, enter the job number of the campaign.
    5. On the prompt Are you sure you want to update the records and dial them ? (y/n) :, type y. Press Enter.

      A report is created with the list of ContactIDs that were updated to redial.