Use this procedure to check the POM server installation status on the primary or auxiliary server.
Before you begin
Configure at least one POM server.
Procedure
Log in to EPM as an administrator.
In the left pane, select Proactive Outreach > Manager.
In the drop-down menu, click Configurations > Servers > POM Manager.
Check whether the status of POM Campaign Manager is Running.
Log in to the CLI of the EPM as a root user.
Type POM status. Ensure that this command returns a confirmation from the system that the Campaign Manager, Campaign Director, Agent Manager and Rule Engine, Advance List Management, Kafka server, and Agent SDK are running successfully.
The POM service is a wrapper service around the Campaign Manager and Campaign Director. You can start and stop or get the status of these services.
You can also use “journalctl –f –u <service name>” to check the beginning date and time of the logs.
To start, stop, and get the status of the POM Manager service
POM start
POM stop
POM status
On the command prompt, type the following commands to start, stop, or get the status of the services such as Advance list management, Kafka server, and Agent SDK.
To start, stop, and get the status of the Campaign Manager service you can use systemctl start <service name> or service <service name> start .
For example, for campaign manager you can use systemctl start cmpmgr or service cmpmgr start .
service cmpmgr start
service cmpmgr stop
service cmpmgr status or cmpmgrstatus
To start, stop, and get the status of the Campaign Director service, type:
service cmpdir start
service cmpdir stop
service cmpdir status or cmpdirstatus
To start, stop and get the status of the Agent Manager, type:
service agtmgr start
service agtmgr stop
service agtmgr status or agtmgrstatus
To start, stop and get the status of the Active MQ, type:
service pomactmq start
service pomactmq stop
service pomactmq status or pomactmqstatus
To start, stop and get the status of the Rule Engine, type:
service ruleeng start
service ruleeng stop
service ruleeng status or rulengstatus
To start, stop and get the status of the POM Kafka, type:
service pomkafka start
service pomkafka stop
service pomkafka status or pomkafkastatus
To start, stop and get the status of the Advance List Management, type:
service advlistmgmt start
service advlistmgmt stop
service advlistmgmt status or advlistmgmtstatus
To start, stop and get the status of the POM Agent SDK, type:
service pomagentsdk start
service pomagentsdk stop
service pomagentsdk status or pomagentsdkstatus
To start, stop, and get the status of POM dashboard service, type:
service pomdashboard start
service pomdashboard stop
service pomdashboard status or pomdashboardstatus
To start, stop, and get the status of POM zookeeper service, type:
