For information on feature administration, interactions, considerations, and security, see the following POM documents available on the Avaya Support site at http://www.avaya.com/support:
Title |
Description |
Audience |
Avaya Proactive Outreach Manager Overview and Specification |
Provides general information about the product overview and the integration with other products. |
Users |
Upgrading Avaya Proactive Outreach Manager |
Provides information about migrating Proactive Outreach Manager. |
Implementation engineers |
Administering Avaya Proactive Outreach Manager |
Provides general information about field descriptions and procedures for administering Proactive Outreach Manager. |
Users |
Using Avaya Workspaces for Avaya Proactive Outreach Manager |
Provides instructions on using Avaya Workspaces for Proactive Outreach Manager. |
Users |
Using Avaya Proactive Outreach Manager supervisor dashboard |
Provides instructions on using Proactive Outreach Manager supervisor dashboard. |
Supervisors |
Troubleshooting Avaya Proactive Outreach Manager |
Provides general information about troubleshooting and resolving system problems, and detailed information about and procedures for finding and resolving specific problems. |
System administrators Implementation engineers Users |
Avaya Proactive Outreach Manager Integration |
Provides conceptual and procedural information about the integration between Proactive Outreach Manager and other components. |
System administrators Implementation engineers |
Avaya Proactive Outreach Manager High Availability |
Provides information for implementing POM system in a single data center, and also explains functioning of POM during failure and high availability. |
Users System administrators Implementation engineers |
Install Avaya Experience Portal before you install POM. You will find references to Avaya Experience Portal documentation at various places in the POM documentation.
