Exchanging POM certificates in a multiple site setup

Last Updated : Oct 31, 2025 |

About this task

For POM deployments that support Geo redundancy, you must export POM self-signed or Custom certificates from each POM server and install it in the trust store of other POM servers in multi-site setup.

Important:

Ensure that all exported certificates are imported into the trust store of every other POM site.

Use the following procedure to export POM self-signed or Custom certificates and import the certificates into other POM servers in multi-site setup:

Procedure

  1. Using the browser, log in to Experience Portal.
  2. In the navigation pane, click Proactive Outreach > Manager.
  3. Click Configurations > Servers.
  4. Click Export on the listed certificate tab and save it on your local system.
  5. Log in to other POM systems in the setup.
  6. Click Configurations > Trusted Certificates.
  7. In Name, type the name of the certificate.
  8. Click Choose File to navigate to the certificates and select the certificate.
  9. Click Continue.
    Note:

    Restart VPMS and POM services on all after the certificate exchange is complete.