Manual dialing
With the manual dialing feature, POM does not automatically dial a customer number. Instead, an agent uses third-party software or a device to manually dial a customer number. For a dedicated POM server setup in non-telephony mode, you can configure POM into non-telephony mode. However, in non-telephony mode, you cannot run the preview, predictive, or progressive campaigns. In this mode, POM does not have telephony communication such as SMS, voice, or voice notification to MPP. However, POM can have email campaigns.
