POM server specifications

Last Updated : Oct 14, 2022 |

The following tables list the minimum configuration requirement for POM specific to agent profiles and the number of simultaneous jobs.

This includes the following servers:

  • Primary EPM with POM

  • Auxiliary EPM with POM

  • External database server for POM

  • Application server for POM

  • MPP for POM

Note:

The MPP configuration can be different when you use Experience Portal with POM for additional inbound functionality as compared to when you use Experience Portal with POM for outbound only. Therefore, use the following tables for POM even though Experience Portal can support lower specifications for MPP.

All the servers in the following agent profiles are hyper-threading enabled.

1 to 100 agents (Predictive/Preview/Manual) or outbound ports per notification - single server

Number of simultaneous jobs**

Servers

CPUs

RAM

Storage

Bare Metal Processor

VMWare Reservation

10

One EPM/POM server

Local MPP server with 300 ports*

Local Postgres database server

Local application server

24

24 GB

500 GB

HP Gen9 Hexa Core 2.4 GHz

Processor: 57600 MHz

Memory: 24 GB

1 to 100 agents (Predictive/Preview/Manual) or outbound ports per notification - with external MPP

Number of simultaneous jobs**

Servers

CPUs

RAM

Storage

Bare Metal Processor

VMWare Reservation

10

One EPM/POM server

Local Postgres database server

Local application server

12

24 GB

500 GB

HP Gen9 Hexa Core 2.4 GHz

Processor: 28800 MHz

Memory: 24 GB

One MPP server with 300 ports*

8

4 GB

300 GB

HP Gen9 Hexa Core 2.4 GHz

Processor: 19200 MHz

Memory: 4 GB

101 to 500 agents (Predictive/Preview/Manual) or outbound ports per notification

Number of simultaneous jobs**

Servers

CPUs

RAM

Storage

Bare Metal Processor

VMWare Reservation

85

One EPM/POM server

24

32 GB

500 GB

HP Gen9 Hexa Core 2.4 GHz

Processor: 57600 MHz

Memory: 32 GB

Three MPP servers with 500 ports*

12

16 GB

300 GB

HP Gen9 Hexa Core 2.4 GHz

Processor: 28800 MHz

Memory: 16 GB

One database server

24

40 GB

500 GB

HP Gen9 Hexa Core 2.4 GHz

Processor: 57600 MHz

Memory: 32 GB

One application server**

12

16 GB

300 GB

HP Gen9 Hexa Core 2.4 GHz

Processor: 28800 MHz

Memory: 16 GB

501 to 1000 agents (Predictive/Preview/Manual) or outbound ports per notification

Number of simultaneous jobs**

Servers***

CPUs

RAM

Storage

Bare Metal Processor

VMWare Reservation

174

Two EPM/POM servers

24

40 GB

500 GB

Avaya Solutions Platform (also known as Avaya Converged Platform (ACP)) 110 DELL SRVR P5 EQX SNR.

Profile #5 - Core 2.6 GHz

Processor: 62400 MHz

Memory: 40 GB

Six MPP servers with 500 ports*

12

16 GB

300 GB

HP Gen9 Hexa Core 2.4 GHz

Processor: 28800 MHz

Memory: 16 GB

One database server

28

40 GB

500 GB

Avaya Solutions Platform 110 DELL SRVR P5 EQX SNR.

Profile #5 - Core 2.6 GHz

Processor: 72800 MHz

Memory: 40 GB

Two application servers**

12

16 GB

300 GB

HP Gen9 Hexa Core 2.4 GHz

Processor: 28800 MHz

Memory: 16 GB

1001 to 2000 agents (Predictive/Preview/Manual) or outbound ports per notification

Number of simultaneous jobs

Servers***

CPUs

RAM

Storage

Bare Metal Processor

VMWare Reservation

200

Four EPM/POM servers

24

40 GB

500 GB

Avaya Solutions Platform 110 DELL SRVR P5 EQX SNR.

Profile #5 - Core 2.6 GHz

Processor: 62400 MHz

Memory: 40 GB

Twelve MPP servers with 500 ports*

12

16 GB

300 GB

HP Gen9 Hexa Core 2.4 GHz

Processor: 28800 MHz

Memory: 16 GB

One database server

28

40 GB

500 GB

Avaya Solutions Platform 110 DELL SRVR P5 EQX SNR.

Profile #5 - Core 2.6 GHz

Processor: 72800 MHz

Memory: 40 GB

Four application servers**

12

16 GB

300 GB

HP Gen9 Hexa Core 2.4 GHz

Processor: 28800 MHz

Memory: 16 GB

* MPP server is not required for of POM in non-telephony mode.

** Application server is not required if POM system is in non-telephony mode and email campaigns are not used.

MPP running a server specification of 24 x 2900 MHz CPU and 32 GB RAM can support up to 750 Outbound ports. The minimum total number of ports required for supporting an agent profile is 2.5 times the number of agents.

If you configure MPP server with 1500 ports, you can use maximum 1000 ports.

***Application servers need to be in the Load balance mode using the Experience Portal URL. POM does not support the use of an external Load Balancer for application URL.

For more information on Profile #5, see Avaya Solutions Platform documentation.