Enabling Federal Information Processing Standards (FIPS)

See Enabling FIPS.

You can enable FIPS in Proactive Outreach Manager after installing Proactive Outreach Manager.Enabling FIPS is optional.

Configure the POM database.

See Configuring the database.

Select the installation mode and the database type for configuring the database.

Configure the POM servers.

See Configuring the POM server.

After you install the POM server, configure the POM server using the web interface.

Configure Avaya Aura® Call Center Elite or Avaya Aura® Contact Center.

See Administering Avaya Proactive Outreach Manager, Avaya Proactive Outreach Manager Integration.

Integrate POM with Avaya Aura® Call Center Elite or Avaya Aura® Contact Center for agent functionality and running agent-based campaigns.

Add users or assign POM specific privileges to existing users.

See Adding users.

Add users after adding the POM server.

Change the default country setting.

See Changing Home Country.

Change the default country to a country of your choice.

Exchange certificates for the Avaya Orchestration Designer application server.

See Exchanging certificates for Avaya Aura® Orchestration Designer application server.

To use the Avaya Orchestration Designer application server, you must exchange certificates between each application server and POM.

Configure the application server.

See Configuring the applications and licenses.

Specify the external applications and license requirements.