Changing configuration mode

Last Updated : Oct 17, 2022 |

About this task

Use this procedure to change the POM configuration mode. Use the setConnectorMode.sh script for the following mode changes:

  • AACC-SBP to AACC

  • None to CC Elite

  • None to AACC

  • None to AACC-SBP

  • None to Oceana

To make any other mode changes, re-install and reconfigure the POM database. For example, you can change the mode from AACC to CC Elite when you re-install and reconfigure the POM database.

Procedure

  1. Log on to the POM server as a root user.

    You can use an application such as PuTTY to open an SSH session to the POM server.

  2. Run the following script:

    $POM_HOME/bin/setConnectorMode.sh

    POM displays the following message: 
    Please select Contact Center Configuration mode from the following options:
    1. CCElite
    2. AACC-SBP [Skills-Based Pacing for Agentless POM]
    3. None
    4. AACC [Integrated & Blending]
    5. Oceana
  3. Type 1, 2, 3, 4, or 5, and press Enter.

    • For an invalid mode change with this procedure, POM asks the user to re-install and reconfigure the POM database.

    • For a valid mode change, POM displays the following message:

      Current Contact Center Configuration mode is <current mode name>.

      Contact Center Configuration mode will change from <current mode name> to <new mode name>. Do you want to continue(y/n)?

  4. Type y to confirm the mode change.
  5. After POM asks to restart the vpms service, type y.