Creating an integrated report

Last Updated : Aug 11, 2015 |

About this task

The following procedure shows how to create an integrated report in Report Designer that displays agent states.

From the toolbar, select Reports .

The Select a Report window is displayed.
Select New.

The Design Mode window is displayed.
From the Edit menu, select Inputs.

The Edit Inputs window is displayed.
From the Input Types list, select Split/Skill, and select Add.
Select OK.
From the Edit menu, select Queries.

A Query Assistant window is displayed.
Select New.
In the Database frame, select Integrated.
Under the Table Name column, select the isplit table name, and select Next.
From the Database Items list, select on the item to select the following database items:
- Abncalls
- acdcalls
- Acdtime
- Servicelevel
Select Add.
Select Next.
Select Input Start Time, and select Next.
Select the Split/Skill, and select Next.
Name your query chart, and select Done.
Close the Query Select window.

The Design Mode window is displayed.
From the Report menu, select Save As.
Name your report <your name>, and select Only Me.
Select OK.

Notice that your report is now displayed in the Integrated Designer Category.
From the Insert menu, select Chart.

The Chart Assistant window is displayed.
From the Queries drop-down list, select Chart.
Select Add all.

All data are added to the Data on Chart list.
Select Next.
Select 2D.
Select Bar Graph for your chart type, and select Next.
Select (none) in the Available Data list, and select Done.
Save your report.

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