The standard database items that allow pattern matching are as follows.
Database item |
Value |
VDN |
A Vector Directory Number |
EXTENSION |
An extension number |
LOGID |
An agent login ID |
EQLOC |
A 9-digit trunk location number |
CWC |
A call work code |
ROW_DATE |
A date when data was collected |
In addition, any custom database items that you define as CHAR columns in the CMS database also allow pattern matching.
