In either the Database Items or Calculations box, highlight the first database item or calculation that you will reference in the query.
Select Add.
The item is listed in the Query Items box.
Repeat Steps 6 and 7 until all of the database items and calculations that you believe will be referenced in the query are listed in the Query Items box.
Select Next.
A Query Assistant window is displayed.
Select Input Start Time or Select Start Time Now.
Do one of the following:
If you selected
Then
Input Start Time
Define the time that the integrated data will always begin accumulating for this report.
Select Start Time Now
A Start Time field will be added to the report input window and users can individually define the time that data will begin accumulating for the report.
Select Next.
A Query Assistant window is displayed. On this window, you can choose the input item that will be used for the query.
Highlight the inputs you want to use as criteria for the query. You can create a new input by selecting New Input, that takes you to the Edit Inputs assistant.
Only the inputs that apply to the table you selected for this query are displayed.
Select Next.
A Query Assistant window is displayed. On the Query Assistant: Select the input used to indicate the agent or split/skill for this query window, you can choose the input item that will be used for the query.
In the Name text box, enter the name that you want to assign to the query you created.
