Troubleshooting mounted read-only cache mirrored database

Last Updated : Apr 03, 2021 |

In Avaya Oceana® with intersystems cache mirroring enabled, if the primary database is read-only or mounted read-only, MountedR, and you want to mount the Primary database as Read-Write, then you must shut down the Standby Omnichannel database server. You must also disable cache mirroring on the primary Omnichannel database server.

Procedure

  1. In your web browser, enter the following URL to open Cache Management Portal:

    http://<ActiveOmnichannelServerIP>:57772/csp/sys/UtilHome.csp

    <ActiveOmnichannelServerIP> is the IP address of the server containing the active Omnichannel Database.

  2. On the Cache Management Portal login page, do the following:
    1. In the User Name field, type _admin.
    2. In the Password field, type Oceana16.
    3. Click LOGIN.
  3. On Cache Management Portal, click System Administration > Configuration > Mirror Settings > Edit Mirror > Remove Mirror Configuration.
  4. On the Remove Mirror Configuration page, click Clear JoinMirror Flag.
  5. On the server, right-click the Cache icon on the toolbar and click Stop Cache.
  6. Click Restart.
  7. On Cache Management Portal, click System Administration > Configuration > Mirror Settings > Edit Mirror > Remove Mirror Configuration.

    After removing the Cache Mirroring configuration, you must take a backup of the database on the primary server, so that you can restore.