Customers

The total number of customers in Omnichannel Database.

Contacts

The total number of contacts in Omnichannel Database.

Attachments

The total number of attachments in Omnichannel Database.

Oldest Waiting Contact Time

The list of contacts that are not yet answered by agents.

Contacts per Customer

The list of customers with a large number of contacts.

Avaya recommends not to have more than 100 contacts per customer.

Contacts closed by DataViewer

The list of contacts that are closed through Oceana Data Viewer.

Contacts with Processing Errors

The list of contacts that are not correctly processed.

Contacts in Renew Process

The list of contacts that are being renewed.

Inboxes

The list of inbox details of contacts.