Logging in to Oceana Data Viewer

Last Updated : Sep 10, 2020 |

About this task

Use this procedure to log in to Oceana Data Viewer to view the Chat, Email, SMS, Social, Generic, and Messaging contacts in Omnichannel Database.

By default, only one user can be logged in to Oceana Data Viewer at a time. When a new user logs in, any previously logged-in user is automatically logged out. To allow multiple users to log in at the same time, you must configure the Maximum concurrent user sessions attribute of the OceanaDataViewer service through System Manager.

Procedure

  1. On the System Manager web console, click Elements > Avaya Breeze® > Cluster Administration.
  2. On the Cluster Administration page, in the Service URL column on Avaya Oceana® Cluster 3, select Oceana Data Viewer.

    System Manager opens the Avaya Breeze® platform authentication page in a new browser window.

  3. On the Avaya Breeze® platform authentication page, do the following:
    1. In the Username field, enter the user name of the Avaya Workspaces administrator configured in Avaya Control Manager.
    2. In the Password field, enter the password of the Avaya Workspaces administrator configured in Avaya Control Manager.
    3. Click SIGN IN.

      The browser window displays the Oceana Data Viewer home page.