Unified Agent Controller (UAC) is one of the snap-in services installed on Avaya Oceana® Cluster 2 (UAC Cluster) along with Oceana Monitor Service, Avaya Mobile Communications, and BotConnector. It is available as a Service Archive (SVAR) file and downloadable from Avaya PLDS.
The UAC Cluster provides high availability and scaling by distributing the services across multiple Avaya Breeze® platform nodes. With this distribution of services, the system achieves overall throughput and avoids interruption in the event of failure. Clients access the services through a Cluster IP address that supports high availability.
