Troubleshooting Avaya Context Store

Last Updated : Apr 03, 2021 |

Avaya Context Store (Context Store) is an Avaya Breeze® platform snap-in that enables context-sensitive, real-time customer contact information to be updated from multiple sources and shared between the various components and touch points in the enterprise through which a customer passes.

For detailed information about troubleshooting Context Store see the Avaya Context Store Snap-in Referencedocument.

Log files location

Refer to the log files if there are issues with Context Store. The following table describes the log name and the location of the logs related to Context Store:

Log name

Location

Description

Context Store service logs

/var/log/Avaya/services/<ServiceName>/<ServiceName>.log

Logs related to Context Store services, such as Context Store Manager and Context Store Rest.

External Data Mart logs

/var/log/Avaya/dcm/pu/ContextStoreManager/ContextStoreManager-cs-edm-<x>.log

Logs related to the External Data Mart feature.

Event logs

/var/log/Avaya/services/event.log

Event logs raised by Context Store.

Data-grid logs

/var/log/Avaya/dcm/

Data-grid log stores the message in a grid view.

ASM logs

/var/log/Avaya/sm/asm.log

/var/log/Avaya/sm/deploy.log

Platform logging, which provides information on problems that can be blocking services or service deployment.

Text logs

/var/log/Avaya/sm/TextLog_<date_time>.log

Platform logging which provides information on problems that can be blocking services.

Alarm log

/var/log/Avaya/breeze/alarms.log

Alarms raised by Context Store.