The following table describes common issues which can occur with Avaya Control Manager, and how to troubleshoot these issues.
Name of the issue |
Troubleshooting |
Avaya Control Manager Services Fail to start. |
To confirm that Avaya Control Manager Services are running, perform the following steps:
Confirm that the Avaya Control Manager services share a common location. By default, the Avaya Control Manager services are part of the Avaya Control Manager standard locations. If any of the services have been moved to new locations, verify that all services share this location. Otherwise, the services cannot communicate with each other. Verify that the SQL server database service is running. |
Error is displayed when clicking on the Providers tab. |
To add a Provider to an Oceana server, the Oceana instance must first be associated with a Location in Avaya Control Manager. If you do not add an Oceana instance to a location, an error occurs when you click the Providers tab on the Server Details tile. |
