Avaya CRMGateway snap-in generates alarms whenever an error occurs. Use this procedure to view, search, configure, acknowledge, and clear the alarms from the System Manager web console.
For more information on how to resolve alarms and events, see the Avaya Oceana® Alarms document on the Avaya Support site.
Procedure
To view the alarms do the following:
On the System Manager web console, and click Services > Events > Alarms.
The Alarming page displays the Alarm list.
To change the status of the alarms after acknowledging the alarm logs, do the following:
On the System Manager web console, click Services > Events > Alarms.
Click the check box of the alarm based on the Host IP address of the Avaya Breeze® server on which the Avaya CRMGateway snap-in is deployed.
Click Change Status > Acknowledged.
The status of the selected alarm changes to Acknowledged.
To change the status of alarms after clearing the logs, do the following:
On the System Manager web console, navigate to Services > Events > Alarms.
Click the check box of the alarm based on the Host IP address of the Avaya Breeze® platform server on which the Avaya CRMGateway snap-in is deployed.
Click Change Status > Cleared.
The status of the selected alarm changes to Cleared.
To view the event logs, do the following:
On the System Manager web console, click Services > Events > Logs > Log Viewer.
