Oceana Data Viewer overview

Last Updated : Apr 01, 2021 |

Oceana Data Viewer is a debugging and visualization tool for Avaya Oceana®. With this tool, you can view the Chat, Email, SMS, Social, Messaging, and Generic contacts that are in Omnichannel Database.

With this tool, administrators and support engineers can directly:

  • Reply to Email contacts if there is an issue in routing emails.

  • Close or requeue Email and Generic contacts.

  • Close Social Media, Chat, and SMS contacts.

  • View transcripts for Email or Chat contacts that are sent to an external filtering service, and to mark them as permanently or temporarily failed.

Oceana Data Viewer is not a real-time application. Therefore, you must manually refresh the Oceana Data Viewer page to view updated statistics.

Supported browsers

Oceana Data Viewer supports the following browsers:

  • Mozilla Firefox

  • Google Chrome

  • Microsoft Edge (and Chromium for Edge)

It does not support Microsoft Internet Explorer and mobile browsers. For information about the versions of the supported browsers, see Avaya Oceana® Solution Description.