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Maintaining and Troubleshooting Avaya Oceana®

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Legal
Introduction
- Purpose
- New in this release
Maintenance
VMware ESXi host maintenance
- Performing host maintenance in Avaya Oceana and Avaya Analytics production system
- VMware ESXi host maintenance operations using vMotion for Avaya Oceana and Avaya Analytics deployments
Configure Alarms and Events
- Configure Alarms and Events
Oceana Monitor Service and Gigaspaces Viewer
Avaya Breeze Snap-in log files
- Avaya Breeze platform Snap-in log files
Centralized logging
Access Oceana Data Viewer
Troubleshooting licensing
- Troubleshooting licensing
  - Checking System Manager WebLM licenses
  - Checking Avaya Oceana SVAR licenses
  - Troubleshooting Avaya Control Manager licensing problems
- Loading license files in System Manager
Troubleshooting Unified Collaboration Administration
Troubleshooting Call Server Connector
Troubleshooting Unified Collaboration Model
- Troubleshooting Unified Collaboration Model
- Common problems with Unified Collaboration Model
Troubleshooting Engagement Designer
- Troubleshooting Engagement Designer
- Common issues with Engagement Designer
Troubleshooting Context Store
Troubleshooting Work Assignment
- Troubleshooting Work Assignment
Troubleshooting Unified Agent Controller
- Troubleshooting Unified Agent Controller
Troubleshooting Avaya Workspaces for Avaya Oceana®
- Avaya Workspaces does not load real-time data
Troubleshooting Avaya Control Manager
Troubleshooting OmniChannel Provider
Troubleshooting the AEP sample application
- Troubleshooting the AEP sample application
- Common issues with the AEP sample application
Troubleshooting the Avaya Breeze® platform
- Troubleshooting Avaya Breeze platform
Troubleshooting Avaya Mobile Communications
- Troubleshooting Avaya Mobile Communications
Troubleshooting Avaya WebRTC Connect
Troubleshooting BotConnector
- Troubleshooting BotConnector
Troubleshooting Avaya CRMGateway
Troubleshooting ZangSmsConnector
Troubleshooting SocialConnector
- SocialConnector log files
- Common issues with SocialConnector
Troubleshooting the co-resident Avaya Control Manager and External Data Mart
Troubleshooting OAuth
- java.security.cert.CRLException: Empty input error
Troubleshooting CylancePROTECT
Resources
Take Avaya Oceana out of service for voice

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Maintaining and Troubleshooting Avaya Oceana®

UAC status is not INTACT

UAC status is not INTACT

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Last Updated : Sep 22, 2020 |

Avaya Oceana® Solution

Troubleshooting

Solution

Procedure

Uninstall and reinstall the UAC service.

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