Avaya Oceana® uses Unified Collaboration Model (UCM) to send third-party call operations to the OmniChannel Provider (OCP) and Call Server Connector (CSC). The OCP connects to chat, email and SMS services.
The UCM snap-in is a real-time object data model that abstracts the work being processed in a system. UCM represents the current state of work and resources within the system.
Log files location
The following tables lists the log files for troubleshooting OCP and their locations:
Table 1: Chat log files
Log name
Location
Agent Controller service log files
/var/log/Avaya/services/AgentControllerService
Customer Controller PU log files
/var/log/Avaya/dcm/pu/CustomerControllerService
Customer Controller service log files
/var/log/Avaya/services/CustomerControllerService
Table 2: Email log files
Log name
Location
Email service PU log files
/var/log/Avaya/dcm/pu/EmailService
Table 3: SMS log files
Log name
Location
Messaging service log files
/var/log/Avaya/services/MessagingService
SMS vendor log files
/var/log/Avaya/services/SMSVendorSnapin
Table 4: ORCRestService log files
Log name
Location
ORCRestService service log files
/var/log/Avaya/services/ORCRestService
ORCRestService PU log files
/var/log/Avaya/dcm/pu/ORCRestService
Table 5: OCP admin/OCMT log files
Log name
Location
OCMT logs
%Appdata%\Avaya\Logs\OCMT_1.log
OCP Admin logs
%Appdata%\Avaya\Logs\Admin_1.log
Adjusting Logging and Trace Levels
To adjust logging and trace levels perform the following steps:
Log on to System Manager.
On the System Manager web console, click Elements > Avaya Breeze® > Configuration > Logging.
Select the Cluster on which OCP is installed.
Select a type of log file needed, for example, select CustomerControllerService from the Service drop-down list.
Select FINE from the Log Level menu to enable debug-level logging.
Select ALL from the Log Level menu to enable trace-level logging.
Click Commit to save the changes.
Warning:
Changing log levels can impact the performance of Avaya software. You must change log levels only when Avaya support teams recommend the change to troubleshoot issues.
