Resending a transcript

Last Updated : Jul 16, 2019 |

About this task

If a temporary failure occurs in sending a transcript, you can resend the transcript.

Oceana Data Viewer rejects the request to resend the transcript if:

  • The transcript filtering service URL is empty.

  • Omnichannel Administration Utility is set to not allow transcripts to be sent.

  • The transcript is already sent successfully.

Procedure

  1. Log in to Oceana Data Viewer.
  2. On the Oceana Data Viewer home page, click EMAIL.
  3. On the Email home page, click Failed Transcripts.
  4. In the list of emails, locate the required email and click Resend transcripts.

    Oceana Data Viewer reads the configuration from Omnichannel Database and takes the appropriate actions.