Avaya Control Manager runs on a dedicated Windows server. It provides the web based administration interface for the Avaya Oceana®. It interacts mainly with the UCA component of the solution and relies heavily on the UCA REST interface functioning correctly.

Log files location

Control Manager contains a number of Windows services which must be running for Control Manager to function correctly. Each of these services can generate their own log files. Logging is on by default and the log level can be configured in Control Manager.

To generate a log file, perform the following steps:

1. Log on to Avaya Control Manager and navigate to the Configuration Portal and then to the Services tile.

2. Select one of the services and click on the Local Log Settings tab.

3. The log files are generated in a Logs folder under the service executable location, for example:

   C:\Program Files (x86)\Avaya\Avaya Control Manager 7.1.3.0\Services\ACCCM UCA Proxy Service\Logs

There are a number of other log files created which you can use when troubleshooting Control Manager issues:

1. Log files can be generated by various Control Manager web portals. They are stored under the portal folders on the Avaya Control Manager server. For example, C:\Program Files (x86)\Avaya\Avaya Control Manager 7.1.3.0\Web\ACCCM WEB\Logs.

2. Internet Information Services (IIS) generates log files by tracking the requests that hit the web server. These requests are recorded in the following folder: C:\inetpub\logs\LogFiles\W3SVC1.

3. Windows Event Viewer records events on the server.