Hosts running virtual machines that are part of Avaya Oceana®, Avaya Analytics™ and/or Avaya Breeze® platform, must be kept up-to-date, including VMware ESXi.

Host software maintenance and updates must be planned into a maintenance windows where the contact center is not in service. In these maintenance windows, one or more physical hosts may be out of service, including all the virtual machines running on these hosts.