EMAIL

The button to view the Email home page containing the details of all Email contacts.

SMS

The button to view the SMS home page containing the details of all SMS contacts.

SOCIAL

The button to view the Social home page containing the details of all Social contacts.

GENERIC

The button to view the Generic home page containing the details of all Generic contacts.

CHAT

The button to view the Chat home page containing the details of all Chat contacts.

STATISTIC

The button to view high-level statistics about contact center operations.

MESSAGING

The button to view the Messaging home page containing the details of all Messaging contacts.