This section describes how to troubleshoot issues related to Avaya Breeze® platform in an Avaya Oceana®. For more detailed information about troubleshooting Avaya Breeze® platform see Maintaining and Troubleshooting Avaya Breeze®, available on the Avaya Support website at http://support.avaya.com.

Listing the Oceana services deployed on Avaya Breeze® platform

Use the following command to list all the services installed on each Avaya Breeze® platform node:

deploy_service -lv

[cust@WFEDP42118V ~]$ deploy_service -lv
load: + deploy: + run: + car: + EngagementDesigner-3.4.0.0.31033
load: + deploy: + run: + car: = OceanaCoreDataService-3.4.0.0.806019
load: + deploy: + run: + car: = OmniCenterProvisioningCollector-3.4.0.0.806019
load: + deploy: + run: + car: = WorkAssignmentManagerService-3.4.0.0.806019
load: + deploy: + run: + car: = UCMService-3.4.0.0.806019
load: + deploy: + run: + car: = OpenUCM-3.4.0.0.806019
load: + deploy: + run: + car: = UCAStoreService-3.4.0.0.806019
load: + deploy: + run: + car: = WAIMRestService-3.4.0.0.806019
load: + deploy: + run: + car: = ContextStoreManager-3.4.0.0.806019
load: + deploy: + run: + car: + EventingConnector-3.4.0.0.340003
load: + deploy: + run: + car: = CallServerConnector-3.4.0.0.806019
load: + deploy: + run: + car: = UCMDataCollector-3.4.0.0.806019
load: + deploy: + run: + car: = ContextStoreRest-3.4.0.0.806019
load: + deploy: + run: + car: + CallEventControl-3.4.0.0.340003
load: + deploy: + run: + car: = OceanaMonitorService-3.4.0.0.806019
load: + deploy: + run: + car: = ContextStoreQuery-3.4.0.0.806019
load: + deploy: + run: + car: = CustomerManagement-3.4.0.0.806019
load: + deploy: + run: + car: = ContactCenterService-3.4.0.0.806019

The following table describes the service states:

Listing the Oceana SVARs installed on Avaya Breeze® platform

Each Avaya Breeze® platform node uses an IBM WebSphere application server to host various Oceana SVARs (service archive files). The SVAR services provide the basic functional blocks of the Avaya Oceana®.

Use the following command to list the components installed in the WebSphere container on each Avaya Breeze® platform node:

was app lsi

Most of the Oceana SVARs have a component installed in WebSphere. There are additional components shown with this command that are not part of Oceana SVARs.

The following example shows components installed in the WebSphere container on Avaya Oceana® Cluster 1, Node 1:

[cust@WFEDP42118V ~]$ was app lsi
/opt/IBM/WebSphere/AppServer/profiles/AppSrv01/installedApps/Node01Cell
total 0
drwxr-xr-x. 4 wsuser susers 67 Nov 17 11:42 CallEventControl-3.4.0.0.340003.ear
drwxr-xr-x. 4 wsuser susers 65 Nov 30 09:04 CallServerConnector-3.4.0.0.806019.ear
drwxr-xr-x. 4 wsuser susers 61 Nov 30 09:12 ContactCenterService-3.4.0.0.806019.ear
drwxr-xr-x. 4 wsuser susers 61 Nov 30 09:10 ContextStoreManager-3.4.0.0.806019.ear
drwxr-xr-x. 4 wsuser susers 65 Nov 30 09:14 ContextStoreQuery-3.4.0.0.806019.ear
drwxr-xr-x. 4 wsuser susers 58 Nov 30 09:08 ContextStoreRest-3.4.0.0.806019.ear
drwxr-xr-x. 4 wsuser susers 69 Nov 30 09:03 CustomerManagement-3.4.0.0.806019.ear
drwxr-xr-x. 5 wsuser susers 61 Nov 27 14:30 EngagementDesigner-3.4.0.0.31033.ear
drwxr-xr-x. 4 wsuser susers 68 Nov 17 11:43 EventingConnector-3.4.0.0.340003.ear
drwxr-xr-x. 4 wsuser susers 75 Nov 30 09:05 OceanaCoreDataService-3.4.0.0.806019.ear
drwxr-xr-x. 4 wsuser susers 73 Nov 30 09:05 OceanaMonitorService-3.4.0.0.806019.ear
drwxr-xr-x. 4 wsuser susers 62 Nov 30 09:04 OmniCenterProvisioningCollector-3.4.0.0.806019.ear
drwxr-xr-x. 4 wsuser susers 59 Nov 30 09:15 OpenUCM-3.4.0.0.806019.ear
drwxr-xr-x. 4 wsuser susers 46 Nov 17 11:19 perfServletApp.ear
drwxr-xr-x. 4 wsuser susers 54 Nov 17 11:27 platformApp.ear
drwxr-xr-x. 4 wsuser susers 60 Nov 30 09:07 UCAStoreService-3.4.0.0.806019.ear
drwxr-xr-x. 4 wsuser susers 69 Nov 30 09:17 UCMDataCollector-3.4.0.0.806019.ear
drwxr-xr-x. 4 wsuser susers 62 Nov 30 09:09 UCMService-3.4.0.0.806019.ear
drwxr-xr-x. 4 wsuser susers 61 Nov 30 09:18 WAIMRestService-3.4.0.0.806019.ear
drwxr-xr-x. 4 wsuser susers 61 Nov 30 09:16 WorkAssignmentManagerService-3.4.0.0.806019.ear

Listing the GigaSpaces processes running on Avaya Breeze® platform

Use the following command to list the GigaSpaces processes running on an Avaya Breeze® platform node:

gs jvmp

The following example shows GigaSpaces processes running on Avaya Oceana® Cluster 1, Node 1:

[cust@WFEDP42118V ~]$ gs jvmp
 1357   GSC   512m   224th +perf cs-space-3.4.0.0.806019
 1362   GSC   512m   253th +perf cs-space-3.4.0.0.806019
 1374   GSC   512m   190th +perf cs-space-3.4.0.0.806019
 1646   GSC  1024m   164th +perf ucm-dc-space-pu-3.4.0.0.806019
 1647   GSC  1024m   252th +perf ucm-dc-space-pu-3.4.0.0.806019
 2943   GSC   256m   148th +perf uca-store-edm-3.4.0.0.806019
 3530   GSA   128m   139th +perf
 3880    LH   384m   200th +perf
 3884   GSM   128m   151th +perf
 6650   GSC   256m   159th +perf ucm-dc-adaptor-pu-3.4.0.0.806019
 9323   GSC   512m   229th +perf ucm-space-pu-3.4.0.0.806019
 9326   GSC   512m   166th +perf ucm-space-pu-3.4.0.0.806019
 9698   GSC   200m   143th +perf CECommonSpace
11451   GSC   512m   195th +perf cs-space-3.4.0.0.806019
11453   GSC   512m   194th +perf cs-space-3.4.0.0.806019
11456   GSC   512m   216th +perf cs-space-3.4.0.0.806019
12013   GSC   128m   168th +perf ManagerSpace
12257   GSC  1024m   155th +perf cs-edm
12981   GSC  1800m   263th +perf csc-3.4.0.0.806019
19187   GSC   512m   364th +perf wa-impu-3.4.0.0.806019
19190   GSC   512m   290th +perf wa-impu-3.4.0.0.806019
22656   GSC   512m   215th +perf ucm-uc-pu-3.4.0.0.806019
24108   GSC   512m   266th +perf ucm-oc-pu-3.4.0.0.806019
25318   GSC   256m   166th +perf ucm-affadapter-pu-3.4.0.0.806019
25325   GSC   256m   196th +perf ucm-affadapter-pu-3.4.0.0.806019
25330   GSC   256m   164th +perf ucm-affadapter-pu-3.4.0.0.806019
28235   GSC  2560m   261th +perf wa-wae-pu-3.4.0.0.806019
28265   GSC   200m   148th +perf CECommonSpace
29966   GSC   512m   224th +perf cc-service-pu-3.4.0.0.806019
30140   GSC   512m   225th +perf wa-metrics-agent-pu-3.4.0.0.806019
30472   GSC   896m   153th +perf uca-store-space-3.4.0.0.806019