Troubleshooting the AEP sample application

Last Updated : Nov 16, 2021 |

This section describes how to debug and troubleshoot the Avaya Experience Portal (AEP) sample application in Avaya Oceana®.

Checking settings in AEP

To check settings in AEP, do the following:

  1. Log on to the AEP web console.

  2. Select Real-Time Monitoring > System Monitor.

  3. On the ExperiencePortal Details tab, under Server Name, click LocalMPP.

  4. Under Miscellaneous, click Service Menu.

  5. In the left pane, click TTS. Check the data in the fields.

  6. In the left pane, click Speech Servers. Check the data in the fields.

  7. In the left pane, click Diagnostics, and then click Check connections to servers. Verify that all connections are successful.

Testing Nuance server

To test the Nuance server connectivity and functions, do the following:

  1. Create an application using the default MPP intro.vxml, for example:

    http://<AAEP IP address>/mpp/misc/avptestapp/intro.vxml

  2. To test TTS, ring the Launch number and follow the commands to enter digits and numbers.